Salon Policy
WE STRIVE TO GIVE YOU OUR VERY BEST TO ENHANCE YOUR SALON & SPA EXPERIENCE WITH US.
WE ADHERE TO CERTAIN POLICIES TO BENEFIT YOU AND CREATE A HARMONIOUS ENVIRONMENT FOR BOTH OUR CLIENTS AND OUR TEAM AT LOTUS.
POSITIVITY
Lotus is a positive and inspiring space. Because of this, we ask that there be no political, religious, or inflammatory conversations at any time in the salon. Just as we ask clients to refrain from these topics, we promise as a team to do the same. In these trying times, we want Lotus to be the one place to come to get away from all the negative noise.
THIS IS A PROFESSIONAL SALON AND SPA ENVIRONMENT
Any service provider who feels that a customer is behaving inappropriately or disrespectfully is authorized to stop the treatment immediately. We believe in creating mutually respectful relationships and have the right to refuse any service.
DRUG & ALCOHOL ABUSE
We do not allow any drugs or alcohol in our salon or on our premises, please do not come into the salon intoxicated. This impacts your service provider's ability to deliver a quality service with the desired outcome. If you are under the influence and not able to behave appropriately, we will ask you to leave and you will be charged for the full price of your session.
CHILDREN UNDER 16 POLICIES
To ensure a relaxing experience for all of our clients, WE DO NOT ALLOW CHILDREN TO ACCOMPANY PARENTS TO THEIR APPOINTMENTS. It is simply not a safe environment for children. Children under the age of 16 may book services, but they must stay under the supervision of an adult who is required to be with them the entire time.
EXTRA PEOPLE
We ask that you come to your appointment alone. We can not accommodate anyone not having a service.
PERSONAL ITEMS
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.
CELL PHONES
To give you the full attention you deserve and to provide a relaxing environment for everyone, we request that you turn your cell phones to vibrate or silent and quietly converse in our waiting area or outside.
OUR SERVICES
We aim to give you the best possible salon experience. Our service providers take the time to read your consultation forms, listen to you during the in-person consultation, and assess what would work best for you. Our providers are well-trained and knowledgeable if a certain style or service will not work well for you, or may compromise the integrity of your hair/skin/nails, they may decline to perform that service.
PRICING
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and salon menu updated, please note that prices and services are subject to change at any time.
NO REFUNDS
All services are non-refundable. However, we will be more than happy to schedule a corrective service free of charge, if LotusHBS agrees it is needed.
The service must be a mistake from the service provider...not something you might have changed your mind after the service has been performed. In case of a disagreement, a redo must be validated by management. You have 48 hours to contact LotusHBS to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past the initial service date.
NO EXCEPTIONS! NO REFUNDS!
24-HOUR CANCELATION POLICY
We understand that unforeseen circumstances happen and you may need to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule no less than 24 hours prior to the reservation. This allows us time to fill the reservation should you need to cancel/reschedule your service.
Appointments that are cancelled or rescheduled with less than 24 hours before the start of your service, will result in a charge of 100% of the cost of service(s) you are reserved for. The fee will be charged to the credit card we have on file that was used to secure your reservation.
NO-SHOW
No-show reservations will be charged 100% of the total amount due for services.
Please be advised if you no-show on a re-booked reservation, we will not be able to schedule any new reservations without a 50% service deposit.
FORMS OF PAYMENT
We accept Cash, Debit Cards, and Credit Cards (VISA, MasterCard, Discover, American Express) due at the time of service. No exceptions.
GRATUITIES
Tipping is up to the discretion of each client and we are always extremely grateful. The industry average is 10%-25% of the service.